Wednesday, January 23, 2013

You Should Take Civility Global

Research about cross-cultural relationships tends to yield highly detailed dos and don'ts which focus on non-verbal considerations. some of the guidelines are useful especially when in Asia but many are outdated and do not conform to today's world. 

HBR suggests a more universal approach, simply put, the key is civility. Learning how to read behavior and to react respectfully across cultures has great payoffs. The same skill set applies wherever in the world your business takes you. 

So, before you go abroad & Once there:

  • become knowledgeable about where you are going. history, international papers, the Internet. Learn basic expressions of civility such as "please", "thank you", "excuse me" in the host language. Be familiar with local culture;
  • adopt an open mindset; 
  • be agreeable towards everyone you encounter, except thieves;
  • practice patience and do not judge (if you have to) until you actually leave;
  • listen and observe carefully, focus intently;
  • venture outside your comfort zone;
  • don't be a stick in the mud, "go native", "go local";
  • learn for any missteps, making a mistake is usually forgotten if accompanied by a sincere expression of good will.
Hope you have a good trip 

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