I a recent article in HR Executive magazine, Michael O'Brien writes that more and more companies are communicating internally through their own IM(instant messaging) or external IM providers. Although e-mail remains an important communication tool, the increased use of real-time technology is drowning out delayed communication methods. In a survey of over 1,400 CIOs say that extinction may soon be calling for the once revolutionary mode of communication. Part of the change in communication is being influenced by the growing human capital shift from "boomers" to Millenials and the Gen Ys. As they continue to populate the workplace this could have an escalation effect on emails' demise.
If this is true, as O'Brien says, HR must take the lead on training and communication to employees how to use the right mode of communication for a message.
How has your company adopted IM technology and is it a prime or secondary means of communication?
