Monday, April 9, 2012

How Would You Do If You Were Ranked By Your Former Employees?

I saw and interesting article this week about a Glassdoor survey   which shows that the highest rated CEO is Tim Cook of Apple. 
His approval rating was a whopping 97 percent. That rating even beat out his former boss, Steve Jobs. And as so many have reported, Jobs was pretty challenging to work for.

That was not what surprised me, though.

I wondered about how we, as leaders and managers, would be rated by our former direct reports. How would we fare?

Staying connected with former colleagues

This week I heard from two of my former direct reports that I have stayed in touch with over the years. As a matter of fact, since my college days I have been working to stay connected with former co-workers and direct reports, some more than others.

My conversations with the two I talked with this week centered on their careers, and basically, which turn should they take? My advice is always simple and straightforward: take the turn that leads you toward your destination. If you don’t have a destination, any turn will get you there.

I am sure that if my former direct reports and employees were polled, I would get a fairly good, passing grade. Well they did, and I still hear about it today 4 years after leaving. 

There is lots of discussion lately about senior managers “connecting with their workforce .” John Hollon over at TLNT.com did a great piece last week tying engagement to senior leadership.

But let’s walk out of the C-Suite and head down the hallway, or maybe up the stairs.

The Grand Canyon gap analysis

How would your staff rate you if you were to leave or if they were to leave? Rating ourselves, and having someone else rating us, may create a gap as wide as the Grand Canyon. Nothing is more helpful than finding out how others see you. If you can conduct that exercise in an impersonal manner, you find information you simply can’t get any other way. It’s like doing consumer research.

Many times I have counseled managers who think that books should probably be written about their leadership style. They just know that they are the greatest. They think that they have it going on! But as I continue the process of surveying their direct reports, I get a different picture.

Marshall Goldsmith , who is a world renowned executive coach, tells the story of working with a high profile CEO at the board’s request. This leader talked about his prowess as an executive and how his executive team sees him as a great manager. In his eyes, he had it going on. As part of Marshall’s coaching model, he interacts with the CEO’s immediate family as well as the executive team to get their feedback

When he talked to the wife and kids, they all said almost in unison that he was a jerk. He knew EVERYTHING, He was always RIGHT; it was always HIS WAY OR THE HIGHWAY.

When he talked to the executive team, the picture they painted was almost the same. This is what I call, the Grand Canyon gap analysis.

We are never as good as we think we are, and in a lot of cases, not as bad as we think are.

Modeling good behavior

I worked for a CEO at one time who was a marvel to watch in action. You could walk down the halls and hear his voice echoing out from just about any department.

Most amazing to me was seeing him sitting in the mail room. Yes, the mail room. He would stop in and grab a chair to talk about the game or just shoot the breeze. He was so approachable. He thought nothing of sticking his head into any conference room meeting and just grabbing a chair to see what was going on. He was amazing, but also annoying because he would try to complete something that you started. .

This was a paradox for me because when had just joined the company from an engineering company, and let’s just says that something like that would never happen there. NEVER!

Managerial characteristics to live by

So here’s my list of managerial characteristics and behaviors that I have always tried to live by:

  • Coach privately and constructively;
  • Praise publicly and generously;
  • Always maintains a positive attitude – never lose your cool;
  • Actively foster a creative and fun work environment;
  • Listen sincerely, speak thoughtfully;
  • Hire great people and focus on developing them;
  • Care about every employee’s career;
  • Be quick to take blame if something goes wrong, but credit others when things go well;
  • Never gossip or complain about a manager or co-worker; 
  • Try to treat every employee with respect, and; 
  • Check yourself daily.
Sometimes I would falter on some of the things on my list, but I always used it as an anchor to keep me grounded.

So next time you read or hear about how someone is ranked, whether as a senior executive or manager, before you pass judgement, think about how you would stack up. You may just may be in for a big surprise.

Days of Distractions


There are weekly reminders that one of the greatest barriers to the success of individuals and organizations is distraction. [A powerful curse could be "May my adversaries be distracted."]

In an entertainment-sodden society, avoiding distraction is a chore for the alert. Television, radio, the Internet, and the related technology that put us in touch with a constant flow of amusement, news, and interruptions combine to divert our focus. [Take a note card and make a mark on it every time you encounter a distraction. On most days your tally will be formidable.]


Distraction erodes will and time. We would be better off choosing an activity of pure focus than the halfhearted attention we give to - and pleasure we glean from - those which fall in-between.

Sunday, April 8, 2012

Finding Revenue in Social Media

As the world of b-to-b media becomes more digital and mobile, publishers continue to seek new channels of revenue for their brands through apps, virtual events, lead-gen programs and marketing services. Now, it's time to explore the monetization of social media.
I am pleased to report that we have just added a new consulting service, Crain's Social Media, to our BtoB marketing services. This new unit offers social media training, including customized training seminars, as well as personalized executive coaching, social media audits and strategic social media planning and execution.
We have hired Tracy Schmidt to oversee the unit as director of social media training and strategy. Tracy joins us from Tribune Media Group, where she co-created ChicagoNow, a network of 350 blogs, and established a nationwide social media training program. Last year, she taught more than 2,500 people and consulted with organizations including the National Association of Realtors and National Association of Broadcasters. We will now be able to help businesses and executives expand their social footprint, improve their social reputation and train their sales and customer relations groups to use social media for business.
In every issue of Media Business we chronicle the new revenue streams of business media companies and brands, focusing in particular on new digital offerings and strategies. Our own venture is one way we have expanded in the world of digital and marketing services, and if you have a need for social training and strategy in your organization, please reach out to Tracy at tschmidt@crain.com.
Bob Felsenthal can be reached at bfelsenthal@crain.com. Bob Felsenthal is VP-publisher of BtoB and Media Business

Friday, April 6, 2012

4 Reasons I Didn’t Read Your Blog Post

I follow a lot of blogs…and I bet you do too.  There is so much awesome content being produced and I know I don’t find near all of it.  But here is the fact.  I have a real job and a real life.  So just like my e-mail and just like my snail mail, I make quick judgements about which blog posts I will read today and which ones I will breeze right over.   How do I make those decsions?  Probably the same way that you do.  Here are four reasons I may not have read your blog post today:


  1. The title of your post did not connect with me.   This is by far the number one reason I skip over a post.  But if the title does catch my attention there are still a few more filters that may result in me skipping your post.
  2. I use a “reader” to organize all the blogs I follow. Feeddler for IPad is my favorite.  If I click on the title of your post but I can’t see the entire article, I am very likely to skip reading.  If it is going to take another click I might not go there.  Lame?  Maybe.  But I bet I’m not alone on that.
  3. I lose interest in the first few lines.  There is no hook.  There is nothing really there that keeps my attention, so I move on.
  4. The post is LOOOONG.  What is long?  That’s hard to say.  750 words?  1,000 words?  It really depends on how good the information is that I’m reading.  But if you are going over 1,000 words, it will need to be full of information I can’t live without to keep me reading.
The second item on this list is an easy fix.  My friend Ben Eubanks over at upstartHR (follow him on twitter at @beneubanks) got me straightened out on this in the first few months I started HDLeader.
The other items take some effort.
What causes you to skip over reading a blog post?
Happy Blogging!

from HRleader.com, Jeff Williams 

Thursday, March 29, 2012

The Human Capital Institute has just published the top 50 HR blogs for 2012. 


The Best in Human Resources

US Private Companies Prioritizing Innovation as Growth Engine

NEW YORK - - 
Leading privately held businesses are putting greater emphasis on innovation as an engine for growth, according to chief executives surveyed for PwC US's Private Company Trendsetter Barometer. Three-fourths (75%) of those businesses have made innovation a priority -- 33% of them to a great extent and 42% to some extent. Nearly half (47%) of innovation-focused private companies expect that their innovations (ranging from incremental to breakthrough) will have a significant impact on the way they do business over the next one to three years, and 39% expect a moderate impact. 

Innovation Most Important to International and Fast-Growth Companies 
Most international marketers (87%) prioritize innovation, whereas just slightly more than half (55%) of their domestic-only peers do the same. Among international marketers that focus on innovation, 44% are doing so to a great extent (versus 24% of their domestic-only counterparts). More than half (52%) of international firms that have made innovation a priority expect it will impact their business significantly, compared with 42% of domestic-only innovators. Overall, more Trendsetter companies with an emphasis on innovation sell internationally (55%) than their non-innovator peers (25%) -- the percentage of those engaged in international marketing is even higher among companies that prioritize innovation to a great extent (63%). 


US private companies that have made innovation a priority also expect to grow 63% faster than non-innovators, forecasting 8.3% revenue growth over the next 12 months versus 5.1% for non-innovators. 

Trendsetter companies emphasizing innovation to a great extent are the fastest-growing businesses, forecasting 10.1% revenue growth over the next year -- nearly twice the rate of non-innovators. They are also more likely to be planning new hiring (59%) and major new spending initiatives (51%) over the next 12 months. 

"Innovation is essential in today's challenging business environment," says Ken Esch, a partner in PwC's Private Company Services practice. "Slow economic recovery and intensified competitive pressure at home are pushing private companies to find new ways to grow and differentiate themselves -- both here and abroad. Staying ahead of the curve by coming up with new products and services, coupled with innovative ways of developing and delivering them, should help private companies broaden their reach in current markets, as well as penetrate new ones." 

Cost Containment a Secondary Goal, Topped by Growth Objectives 
While improved productivity and reduced costs are among the broad business objectives that private companies expect innovation to help them achieve (cited by 58% and 52% of respondents respectively), growth-related goals top the list. Those goals include improved earnings/profit margins (81%), increased revenues (78%), and a widened customer base in current markets (78%). The percentages in these growth-related categories are even higher among companies that say they're prioritizing innovation to a great extent: 91%, 80%, and 87% respectively. 

This emphasis on growth carries over to additional, supporting objectives, such as improving current products/services (cited by 78% of innovators overall) and developing new products/services (cited by 87% of companies that prioritize innovation to a great extent, and by 64% of innovators overall). 

Companies prioritizing innovation to a great extent also expect to engage customers in developing/improving products and services (68%), while Trendsetter innovators overall say they expect to use innovation to improve customer service/product support (69%). Considerably fewer innovators are using innovation to create new markets for products/services that are still in the conception/development stage (37%), set long-term corporate strategy (34%), or modify their business model (31%), although Trendsetter companies prioritizing innovation to a significant extent are showing greater initiative in the first two areas (55% and 40% respectively). "Private companies see innovation as a driver of growth on a variety of fronts," says Esch. 

"Increased revenue, profitability, and market share are key near-term objectives, but innovation leaders are looking beyond that. They're considering ways to propel their businesses into the future so that they stay relevant for the long term -- not just several years from now but a decade or more down the line. These leading-edge innovators are looking to develop novel products for as-yet-uncreated markets, along with entirely new ways of delivering them -- an endeavor requiring revamped business models and farsighted corporate strategy." 

Increased Spending Planned, But Innovation Funding a Key Challenge for Some Companies 
Two-thirds (66%) of innovators expect their overall level of innovation spending to increase over the next one to three years -- 18% greatly and 48% somewhat. Most other innovators (32%) anticipate that their spending will stay about the same. In this latter group, 79% say they continue to get the same innovation value as before while spending the same or less. Another 16% say they're innovating by actively soliciting input from customers or suppliers. 

Investment in adopting new technologies to enable/support a host of other innovation goals (cited by 49% of Trendsetter innovators) may be a key factor that's allowing private companies to do more with less. Overall, innovation spending is expected to rise by an average of 19.4% among companies that are planning increased investment in that area. Trendsetter companies prioritizing innovation to a great extent plan to spend slightly more than other private company innovators, with 75% of them forecasting an average increase of 23.3%. 

"We find that many companies are quick to correlate spending more with doing more," says Esch. "However, we believe that the emphasis should be on how you put your innovation dollars to work, not on the amount you spend. To extract the greatest value from its innovation investment, a company will need to strike the right balance between incremental and breakthrough innovations. How quickly the business wants to grow will dictate how much breakthrough innovation is required." 

One-quarter (25%) of Trendsetter innovators cite insufficient access to capital as a key challenge to pursuing innovation over the next one to three years, this in addition to talent shortages/inadequate skill sets (26%) and lack of disciplined in-house processes for driving and executing innovation (25%). For the one-quarter of Trendsetter companies that identify themselves as non-innovators, insufficient capital is the leading barrier to innovation (36%), trailed by talent shortages (22%) and lack of disciplined in-house processes for driving and executing innovation (18%). 

"A company with limited financing may want to consider co-developing innovation via alliances and joint ventures, including with supply-chain partners," notes Esch, "since that would allow the company to capitalize on opportunities while managing costs and risks." 

Disciplined Approach a Must 
Although lack of disciplined in-house processes for driving and executing innovation is cited as a top barrier to innovation by one-quarter (25%) of innovator companies, only a minority (41%) of Trendsetter innovators report having a coordinated cross-departmental strategy for innovation (however, that number jumps to 59% within the subset of companies prioritizing innovation to a great extent, then dips to 26% among companies prioritizing innovation somewhat). Departments that Trendsetter companies are engaging in an integrated approach to innovation include marketing (cited by 86% of Trendsetter innovators), business development (73%), finance (70%), information technology (68%), and sales (67%). 

"The importance of defining an operational strategy and establishing a set of coordinated processes for innovation can't be overstated," stresses Esch. "While every company will have its own tailored approach for executing innovation, a successful program will depend in large part on having the right departments involved, with clear direction and support from leadership." 

Measuring and Rewarding Innovation 
Measuring progress is a crucial component of a successful innovation strategy. Among Trendsetter innovators, 44% link innovation to the success metrics of their business; the percentage is higher (63%) among private companies that prioritize innovation to a great extent. Top metrics include customer satisfaction (cited by 79% of Trendsetter innovators), market expansion (72%), earnings/profit margins (69%), growth in revenue from new products/services (68%), and overall revenue growth (64%). Companies prioritizing innovation to a great extent pay less attention to reduced operational costs as a key metric (36%) than do other private company innovators (57%). Somewhat surprisingly, employee recruitment/retention as a metric trails behind at 32% for Trendsetter innovators overall, despite half of those companies saying they expect innovation to help them attract and retain top talent. 

"By embracing, measuring, and rewarding innovative efforts, private company leaders help to foster a culture of innovation," says Esch. "It's important, however, that they not only reward quantifiable benefits in the near term, but also tie innovation efforts to long-term corporate strategy. Right now, most Trendsetter companies aren't doing that. They are well-positioned to do so, however, generally having greater flexibility than their public counterparts when it comes to waiting for a return on innovation investment." 

Tuesday, March 27, 2012

Business Insider Takes a Look at NY’s Top 25 Up and Coming Startups

Business Insider recently profiled 25 of the city’s hottest early stage startups, some of which are poised to become the next huge tech hit. Some of them include:
  • Picturelife collects personal photos currently strewn across all forms of social media into one easily accessible spot
  • Rebel Mouse hasn’t officially launched yet, but founder Paul Berry, says it will be a social platform that combines social media, journalism and technology
  • Yoke is a Facebook dating platform that connects to Netflix and Amazon APIs and makes suggestions about things people have in common
  • PublicStuff is a platform for submitting requests to a city via the cloud. Using social media, tickets can be tracked and filled out real-time. It’s less expensive than the 311 system for connecting to government
  • Percolate helps brands curate content relevant to consumers from social media sites. 
  • Branch allows multiple people to contribute to the same conversation and creates expert discussions
  • Loverly is a wedding channel that drives traffic and ad dollars to small publishers
  • Contently is where freelance writers find work and where brands search for writers.
  • Codecademy is trying to solve the shortage of tech talent by teaching the world to code for free online.
  • Docracy, the winner of TechCrunch’s spring Hackathon, crowdsources legal documents for small businesses
To see all the detail on these and the other 15 click on http://www.businessinsider.com/25-hot-nyc-startups-you-need-to-watch-2012-3?op=1

Thursday, March 22, 2012

The Five Personalities of Innovators: Which One Are You?

Whenever I try to conjure up what innovation looks like, the same slideshow of images clicks across my mind: that photo of Einstein with his tongue sticking out, Edison with his light bulb, Steve Jobs onstage in his black turtleneck, introducing the latest iThing. Unoriginal and overdone, to be sure. And not all that accurate.



Because it’s not just about that romantic “ah ha!” moment in front of a chalkboard or a cocktail napkin, it’s about the nitty-gritty work that comes after the idea:  getting it accepted and implemented. Who arethese faces? And, most importantly, as I’m sure you’re all asking yourselves: where do I fit in?
Forbes Insights’ recent study, “Nurturing Europe’s Spirit of Enterprise: How Entrepreneurial Executives Mobilize Organizations to Innovate,” isolates and identifies five major personalities crucial to fostering a healthy atmosphere of innovation within an organization. Some are more entrepreneurial, and some more process-oriented – but all play a critical role in the process. To wit: thinkers need doers to get things done, and idealists need number crunchers to tether them to reality.
Though it may seem stymieing at times, in any healthy working environment, a tension between the risk-takers and the risk-averse must exist; otherwise, an organization tilts too far to one extreme or the other and either careens all over the place or moves nowhere at all. An effective and productive culture of innovation is like a good minestrone soup: it needs to have the right mix and balance of all the ingredients, otherwise it’s completely unsuccessful, unbalanced — and downright mushy.
The Forbes Insights study surveyed more than 1,200 executives in Europe across a range of topics and themes. Using a series of questions about their attitudes, beliefs, priorities and behaviors, coupled with a look at the external forces that can either foster – or desiccate – an innovative environment, a picture emerged of five key personality types the play a role in the innovation cycle.
This last piece – the corporate environment – is a stealth factor that can make or break the potential even the most innovative individual. Look at it this way: a blue whale is the largest animal known ever to have existed, but if you tried to put it in a freshwater lake, it wouldn’t survive. Well, that and it would displace a lot of water. My point? Even the largest and mightiest of creatures can’t thrive in an environment that doesn’t nurture them.
The themes surveyed in the study are universal; despite the focus on European executives, these personalities are applicable across oceans and cultures. The full study, available here, provides further breakdown of where these personality types congregate by industry, company size and job function.
I’ll leave it to you to decide which one fits you best . You may even see a little of yourself in more than one group.  But remember, none of these are bad. All play crucial roles in developing an idea, pushing it up the corporate channels, developing a strategy and overseeing execution and implementation. These are all pieces of a puzzle, arteries leading to the beating heart of corporate innovation. Wow – can I make that sound any more dramatic?
The Five Personality Types of Innovation: a breakdown

Movers and Shakers. With a strong personal drive, these are leaders. Targets and rewards motivate them strongly, but a major incentive for this group is the idea of creating a legacy and wielding influence over others. These are the ones who like being in the front, driving projects forward (and maybe promoting themselves in the process), but at the end of the day, they provide the push to get things done. On the flip side, they can be a bit arrogant, and impatient with teamwork.  Movers and Shakers tend to cluster in risk and corporate strategy, in the private equity and media industries, at mid-size companies; though they comprise 22% of total executives, at companies with revenues of $25 million to $1 billion, Movers and Shakers can encompass up to one-third of the executive suite.
Experimenters. Persistent and open to all new things, experimenters are perhaps the perfect combination for bringing a new idea through the various phases of development and execution. “Where there is a will, there is a way,” is perhaps the best way to describe them. They’re perfectionists and tend to be workaholics, most likely because it takes an incredible amount of dedication, time and hard work to push through an idea or initiative that hasn’t yet caught on. They take deep pride in their achievements, but they also enjoy sharing their expertise with others; they’re that intense colleague who feels passionately about what they do and makes everyone else feel guilty for daydreaming during the meeting about what they plan on making for dinner that night. Because they’re so persistent, even in the face of sometimes considerable pushback, they’re crucial to the innovation cycle. They tend to be risk-takers, and comprise about 16% of executives – and are most likely to be found in mid-size firms of $100 million to $1 billion (20%). Surprisingly, they’re least likely to be CEOs or COOs – just 14% and 15%, respectively, are Experimenters.

Star Pupils. Do you remember those kids in grade school who sat up in the front, whose hands were the first in the air anytime the teacher asked a question? Maybe they even shouted out “Ooh! Ooh!” too just to get the teacher to notice them first? This is the segment of the executive population those kids grew into. They’re good at…well, they’re good at everything, really: developing their personal brand, seeking out and cultivating the right mentors, identifying colleagues’ best talents and putting them to their best use. Somehow, they seem to be able to rise through the ranks and make things happen, even when corporate culture seems stacked against them. Unsurprisingly, CEOs tend to be Star Pupils. What’s most interesting about this group, though, is the fact that, at 24% of corporate executives, they don’t seem to cluster in any one particular job function, industry or company size; rather, they can grow and thrive anywhere: IT, finance, start-ups, established MNCs. They’re the stem cells of the business world.
Controllers. Uncomfortable with risk, Controllers thrive on structure and shy away from more nebulous projects. Above all, they prefer to be in control of their domain and like to have everything in its place. As colleagues, they’re not exactly the team players and networkers; Controllers are more insular and like to focus on concrete, clear-cut objectives where they know exactly where they stand and can better control everything around them. They comprise 15% of executives — the smallest group overall — and tend to cluster on both extremes of the spectrum: either in the largest enterprises (with 1,000 or more employees) or the smallest (with fewer than 10). This makes sense when you think about it: controllers thrive on overseeing bureaucracy (at larger firms) or having complete control over all aspects of their sphere – at the smallest firms, they may be the business owner who has built an entire company around their personality. Controllers pop up most frequently in sales and marketing and finance, and populate the more practical, less visionary, end of the corporate hierarchy: these are the department heads and managers who receive their marching orders and get to mobilizing their troops to marching.
Hangers-On. Forget the less-than-flattering name; these executives exist to bring everyone back down to earth and tether them to reality. On a dinner plate, Hangers-On would be the spinach: few people’s favorite, but extremely important in rounding out the completeness of the meal. Like Controllers, they don’t embrace unstructured environments, and they tend to take things one step further, hewing to conventional wisdom and tried-and-true processes over the new and untested. When asked to pick a side, Hangers-On will most likely pick the middle. This is not necessarily a bad set of characteristics to have; someone has to be the one to remind everyone of limitations and institutional processes. While they comprise 23% of all executives – the same no matter the company size – they cluster most strongly in the CFO/Treasurer/Comptroller role, where 38% are Hangers-On. This makes sense; someone has to remind everyone of budget and resource constraints.
No one group can be considered the purest “entrepreneurial group,” but Movers and Shakers and Experimenters may be the closest. They have the strongest tendency to be internally driven, in control and bridle the most at others telling them what to do. Younger, more innovative firms generally need Movers and Shakers at the top, channeling the energy of Experimenters into a vision that can be implemented. As organizations grow larger and more established, however, they need Star Pupils who can translate that vision into a strategy and lead it forward, Controllers who can marshal the troops to execute it and Hangers-On who can rein it in. A firm reaching maturity has greater need for strong processes, as well as those who value control.
As we’ve seen time and again, unbridled innovation is a wonderful thing. But it’s what comes next that’s arguably more important. To get an innovative idea off the ground, it’s crucial to have a cast of characters who can keep that tension between risk-taking and reality at a healthy balance midway between the sky and the ground — where innovation can thrive.