How 9/11 Changed HR

I am sure that there will be some HR practitioners who will not agree with me here but I have been struggling to put this piece together for 10 years. We will "Never Forget" and our hearts go out to the victims families as they continue to grieve every day.

The tragic events of 9/11 have changed us as a nation and individually forever. Life has not been the same since. Some will say for the better, and I mean being more safe domestically. Some will say that there has been over precautions taken that have slowed down our ability to move freely throughout the world. I agree with the former, I would rather be safe than not.

HR played a key role in the events following 9/11. I know from my own direct experience, facing the loss of two key employees on Flight 11 (Jeff Mladenik & Andrew Curry Green) and having to account for 50+ employees scattered from Battery Park to Brooklyn and to help move those 50+ employees from the devastation of the Ground Zero area from Rector Street and Trinity Place to our Park Avenue South office.  It is a role that they (HR) has really never had to play before. How to logistically coordinate the safety of an entire company as well as those traveling throughout the world. HR sat at the table that day even if they were not there before & some are still at the table today. What HR did was provide strategic information, leadership to the top, and overall communications coordination usually relegated to the PR/Comm groups not only to the corporation but to the employee's families.  

as I recall, I worked diligently with my Chief HR executive for all of that Tuesday until 10PM and then back at 11PM until 1 AM on Wednesday accounting for everyone. It was a task that I hope never has to be repeated.

So here is my call to all the HR executives, aspiring HR executives, and those at the middle ranks. You should get training on how to manage disaster situations, and they do not teach that in college or through SHRM. Learning and doing from a fire hose is not the best way to get experience. However, I was one of the lucky ones, I had that training on my prior roles at other companies and 10 years prior to 9/11.

So how did this change HR. HR managers, directors, and some CHRO's learned that there is another dimension to strategy, communications, and accountability that we never hope to have to use.

I welcome your thoughts on this sensitive topic.

Every Challenge is A New Opportunity for Change!!

Find this hard to believe?  Stay with me for a few minutes and just open your mind to the possibilities that there is a new opportunity regardless of the challenge you are facing today!

Now my head is not in the sand…I read the newspaper, listen to my friends, family, coaching clients and colleagues all facing insurmountable challenges in their life with major loss such as job, income, decline in their 401k, lost homes to foreclosure, serious illness, loss of a loved one, divorce…you name it…it is not good news!  Hopelessness, sadness, depression, fear, doubt and obstacles keeping us stuck!

Then you have some “optimist” that says…there is an opportunity here really!!!   Think about it-what goes up must come down, without success there is no failure, no pain- no gain, without bad you don’t experience good…you get it!  These things are the same just opposite sides of the spectrum and it is all how we perceive them…without one, we wouldn’t have the other!

This is not the view of an optimist (although we live by it) it is the “Law of Polarity”….a matter of fact no two ways about it.  It’s a universal law and like all universal laws…you cannot change that fact that they exists.  You cannot manipulate, fool or escape it so work with it!    So how do we create opportunity?

First step is awareness…really what is happening here?  Take a few minutes to assess your situation and ask yourself what do I want instead?  If I have what I want instead, what does that look like for me?  How will I feel if I experience the opposite of what I am experiencing today?  Now decide on what you want and make the choice….yes, it is that simple to make the choice to change your current outcome.  It all starts with this step!

The fastest and least painful path is the power of acceptance.  Did you know that acceptance of what you currently are experience acts as the polar opposite of resistance and will help you attract more of what you consciously desire!   One of my favorite sayings is ‘what we think about comes about’.   It starts with our thoughts, beliefs, feelings and actions.  And, I also believe our state of mind and thoughts change our outcome the second you change your thoughts.  There are times when I act “asif” it has already happened by working from the end result.I naturally assume it is happening and more times than not….the results show up!  It’s one of the major gifts of life that works like magic..really!

You have the power of choice to how you experience life.  Consider the possibilities, opportunities and change in your life you want and put your Intention, Attention and Action to changing just ONE thing that is challenging you today.  Write down all your beliefs about the situation and include all the frustration, anger and disappointment and release the negative thoughts.  Get a new piece of paper and create your desired outcome as if the choice is all yours (because it is!) and start creating what you want.

a repost from Caole M. Sacino's blog