The Age of Mobility & the Executive

There is an interesting download paper on the "The Untethered Executive: Business Information in the Age of Mobility" in the latest edition of Forbes Insight. As a member of the Forbes Insight Panel I thought you would be interested. 


In summary the paper says" Much has been written about how smartphones and other mobile devices are changing the way people communicate. But little has been done to understand what the impact of this shift is on the executive suite. Are executives willing to use their smartphones for business purposes beyond email? Is the information they access via a mobile device being used to help drive business decisions? Do different “generations” of executives treat mobility differently, and are some more willing than others to blur the lines between business and personal communications devices? "


Check it out at http://www.forbes.com/forbesinsights/untethered_executive/index.html

Are You Creating A Culture of Innovation?

Great companies make innovation happen. The basic element is culture. The worlds best structures will under perform without a culture that supports people trying new things. 


How can we engender a culture that supports innovation you ask? Here are a few of the insights the Kellogg Innovation Network has learned:

1. Nurture a sense of purpose - take a contrary approach to business; innovate around your core product; practice flexibility in the face of obsolescence
2. Operate as an ethical alternative - focus on a purpose of significant social merit like supporting recycling, saving the planet, support cleaner air etc.
3. Celebrate smart failures - understand why there was failure and build on it to succeed and avoid similar outcomes.
4. Create MAOE - create meaningful, actionable objectives & enable people to act - inspiring challenges can fuel an innovative culture. Meaningful objectives can inspire people to create solutions.
5. Emphasize the team - culture is not an individual it is a team, group, division, company, Top innovators require teams to challenge and take the idea to market.
6. Walk the talk - you have all heard that before, and you will continue to hear this. Hypocrisy is one of the most powerful ways to generate a culture that becomes dysfunctional. If leaders to not find time to encourage new ideas, then others will not follow.

Does your company create a culture of innovation and how any of these six areas does your company follow? 

thanks to Robert Wolcott @ Kellogg Innovation Network and Jorn Bang Andersen from the Nordic Innovation Centre

HR’s Strategic Role in Innovation

Historically, Human Resources (HR) has not played a very strategic role in innovation. This needs to change rapidly as we move in the 21st century. HR needs to support the cultural change to enable innovation; and the upcoming generation of HR practitioners are not going to settle for an ‘administrative-only’ role.


Innovation is primarily a social thing. Really. While processes are important, ideas come from interactions between and among humans. At the 2nd Open Innovation Summit and at the BIF-6 conference this came through loud and clear. The most fundamental asset a company has is its humans. So, wouldn’t you think the organization assigned to maximize (20th century business = manage) that resource is critical to a company’s success?


Companies are good at managing tangible, concrete, known assets, and they try to manage humans the same way. Business schools, corporate training etc. don’t do well teaching us how to ‘manage’ or ‘measure’ social assets – to train, support, and enable people to create the social networks that enable the flow of knowledge, not the storage of knowledge, needed for innovation. Hence, the current debate on whether big companies can really innovate again.


Well, what kind of things could HR start to do? HR can:

• Put strategically-focused people into decision and influence making positions.
• Help design the organization’s structure, reinvent/innovate roles & responsibilities, to increase multi-discipline knowledge flows, internally and with external partners and provide tools.
• Address organizational cross-functionally and cross-disciplinary challenges
• Train people to develop the competency of applied learning, with reward and recognition.
• Help the organization overcome FEAR -of losing control, the unknown, looking stupid, failing, punishment, peer pressure, etc. through shaping the culture, encouraging the needed leadership and providing some tools to help overcome fear.

Obviously this list is not complete. And this sounds a bit formidable (okay, it is). But it can be done. Believe it or not, a stodgy, 160+ year old company in a perceived boring old industry is one of the best in class at using HR strategically for innovation. Menasha Packaging , in the middle of Wisconsin, is using HR in ways I’ve virtually never seen before…with very positive, and obvious, results. So, give it a try. You don’t have to remake all of HR, try with a small step, and see where it goes.

Submitted by Blogging Innovation by Deborah Mills-Scofield

Developing a HRM Strategy

Faced with rapid change organizations need to develop a more focused and coherent approach to managing people. In just the same way a business requires a marketing or information technology strategy it also requires a human resource or people strategy.

In developing such a strategy two critical questions must be addressed. 

• What kinds of people do you need to manage and run your business to meet your strategic business objectives?
• What people programs and initiatives must be designed and implemented to attract, develop and retain staff to compete effectively?

In order to answer these questions four key dimensions of an organization must be addressed. These are:

• Culture: the beliefs, values, norms and management style of the organization
• Organization: the structure, job roles and reporting lines of the organization
• People: the skill levels, staff potential and management capability
• Human resources systems: the people focused mechanisms which deliver the strategy - employee selection, communications, training, rewards, career development, etc.

Frequently in managing the people element of their business senior managers will only focus on one or two dimensions and neglect to deal with the others. Typically, companies reorganize their structures to free managers from bureaucracy and drive for more entrepreneurial flair but then fail to adjust their training or reward systems.

When the desired entrepreneurial behavior does not emerge managers frequently look confused at the apparent failure of the changes to deliver results. The fact is that seldom can you focus on only one area. What is required is a strategic perspective aimed at identifying the relationship between all four dimensions.

If you require an organization which really values quality and service you not only have to retrain staff, you must also review the organization, reward, appraisal and communications systems.

The pay and reward system is a classic problem in this area. Frequently organizations have payment systems which are designed around the volume of output produced. If you then seek to develop a company which emphasizes the product's quality you must change the pay systems. Otherwise you have a contradiction between what the chief executive is saying about quality and what your payment system is encouraging staff to do.

There are seven steps to developing a human resource strategy and the active involvement of senior line managers should be sought throughout the approach:

• get the big picture
• develop a mission statement or statement of intent
• conduct a SWOT analysis of the organization
• conduct a thorough human resources analysis
• determine critical people issues
• develop consequences and solutions. To expand on this you need to:
• • employee training and development
  • management development
  • organization development
  • performance appraisal
  • employee reward
  • employee selection and recruitment
  • manpower planning
  • communication
• implementation and evaluation of the action plans.

Have you re-evaluated your strategy plans and taken into account this issues and approaches? 


©2010 Accel-Team

The 10 Best-Designed Intranets For 2011

Here is the list of the 10 best designed intranets from Jakob Neilsen's Alertbox:

• AMP Limited (Australia), a wealth management company
• Bennett Jones LLP (Canada), one of Canada's largest law firms
• Bouygues Telecom (France), a telecom, mobile, fixed, TV, and Internet communications services company
• Credit Suisse AG (Switzerland), a global financial services company
• Duke Energy (US), an electrical power holding company
• Habitat for Humanity International (US), a non-profit, non-denominational Christian housing ministry
• Heineken International (The Netherlands), a leading brewer and owner and manager of a portfolio of beer brands
• KT (Republic of Korea), an information, communications, and technology company
• Mota-Engil Engenharia e Construção, S.A. (Portugal), a leading construction enterprise
• Verizon Communications (US), a provider of wired and wireless broadband and communications services to US consumers, as well as of global business networking, data, and managed solutions to enterprises worldwide

More and more companies are designing their intranets like extranets and internet sites. How imaginative and innovative is your intranet site? Let me know at wgstevens2@gmail.com